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These Terms & Conditions set out the rules that apply to your okadagame account — what you agree to when you create one, how we handle your activity, and what steps are available when something needs to change. Access and eligibility depend on local law and are available only where local law permits.
By opening and using an okadagame account you confirm that you have read and accepted these Terms & Conditions in full. These terms govern every action on the platform — account registration, wallet transactions, session activity, and communications between you and our support team. They do not override local law; where any provision conflicts with applicable law in your region, local law takes precedence. Transactions processed through GrabPay, Coins. ph, and PESONet are each subject to the individual policies of those payment providers in addition to these terms. We do not control the processing timelines or eligibility requirements set by those providers, and nothing in these terms creates obligations on their part. You are responsible for ensuring that your chosen payment method is active and verified before initiating a wallet transaction. These terms may be updated. When a change is material, we will place a notice in your account dashboard before the updated version takes effect. Continuing to use the platform after that date constitutes acceptance. If you do not agree with an update, you may close your account before the effective date by following the account closure steps shown in your account settings.
Transactions via GrabPay are subject to GrabPay's own provider terms alongside these Terms & Conditions.
Coins. ph wallet activity is governed jointly by these terms and Coins. ph user agreements at point of transaction.
PESONet bank transfer routes follow BSP clearing rules in addition to the obligations set out here.
These Terms & Conditions apply specifically to the okadagame platform and the account you hold with us. Understanding what is within scope — and what is not — helps you know where to direct questions and how to read any related provider communication.
All account creation, login, session activity and account closure steps are covered by these terms. This includes how your credentials are managed, when access may be restricted and the process for reinstating a suspended account.
Deposits and withdrawals processed through your okadagame wallet — including those routed via GrabPay, Coins. ph or PESONet — fall within scope. The platform records each transaction; the payment provider's own terms govern their side of the transfer.
Game content, promotional notices, policy pages and account communications published on okadagame are covered. We are responsible for what we publish; we are not responsible for third-party links you navigate to from within the platform.
Payment processors, game studios and any external services linked from the platform operate under their own separate agreements. These Terms & Conditions do not extend to those parties, and we cannot accept liability for their terms, availability or service decisions.
These Terms & Conditions are not just obligations — they also describe the practical steps available to you as an account holder. You have the right to review your transaction history at any time from the wallet section of your account dashboard. If a record appears incorrect, you can raise a query through the support channel shown on the Contact page, and we will investigate and respond in writing. Account details such as your registered email address and linked payment method can be updated by following the verification steps shown in your account settings. We may ask you to confirm your identity before approving a change. If you believe a policy has been applied to your account incorrectly, you can submit a formal query — the process for doing so is described in the support section below. We aim to acknowledge formal queries within a reasonable timeframe and to provide a written outcome.
Your full transaction history is available in the wallet section of your account dashboard. Each entry shows the transaction type, date and status as we recorded it.
To update a registered detail — email, linked wallet or contact number — follow the verification fields in account settings. Identity confirmation may be required before the change is saved.
If a term is unclear or you believe it has been applied incorrectly to your account, contact our support team with the specific account action in question. We will respond in writing with a policy reference.
Account closure is initiated through the settings page. Any remaining wallet balance must be withdrawn to a verified payment method before closure is finalised. The steps and required fields are shown in your account.
When a question relates directly to these Terms & Conditions — how a clause applies, a transaction record discrepancy, or a request to update your account details — use the contact paths below. Include your registered account email and the specific term or transaction you are querying so we can locate the right record and respond clearly.
Open the chat widget from any page inside your account for policy queries, account status questions and transaction record checks. Have your registered email and the relevant transaction date ready.
For written policy queries or formal account requests, send a message through the support email shown on the Contact page. Include your account reference and the clause or action you are asking about.
The Help Centre inside your account dashboard lists step-by-step paths for common policy actions — updating a linked GrabPay or Coins. ph wallet, reviewing past transactions or initiating an account closure.
Handling your account data and applying these terms consistently is a core part of how we operate. We collect only the information needed to run your account and process your transactions. Session activity is logged against your account and is visible to you in the dashboard. We do not share your account data with third parties except where required to process a payment through GrabPay, Coins. ph or PESONet, or where local law requires disclosure.
Account data is collected for the purpose of running your account, verifying your identity and processing transactions. We do not sell your data. You may request a summary of the data we hold by contacting support with your registered email and the specific request.
We use cookies to maintain your login session and to record your platform preferences. You can adjust cookie settings through your browser at any time. Disabling certain cookies may affect how some account features behave during your session.
Your account is protected by the login credentials you set at registration. If you suspect unauthorized access, contact support immediately through live chat and follow the account security steps shown in your settings page to update your credentials.
We retain account and transaction records for the period required under applicable law. Policy updates are communicated through your account dashboard before they take effect. The version date of the current terms is shown at the bottom of this page.
These are the questions we receive most often about how these Terms & Conditions apply to accounts in the Philippines. If your question is not covered here, contact support through live chat or the Help Centre inside your account dashboard.
They apply from the moment you complete account registration and continue for as long as your account remains open. Accepting these terms is a condition of account creation; continued use of the platform confirms ongoing acceptance of any updated version.
No. When we make a material change to these Terms & Conditions, we place a notice in your account dashboard before the new version takes effect. The effective date is shown with the notice. If you disagree with the change, you can close your account before that date.
Wallet activity processed through GrabPay, Coins. ph or PESONet is recorded in your account dashboard under these terms. However, each payment provider applies its own separate user agreement to its side of the transaction. Both sets of terms apply simultaneously.
Open the wallet section of your account dashboard and locate the specific transaction. If the record looks incorrect, contact support through live chat or email with your account reference, the transaction date and a description of the discrepancy. We will investigate and respond in writing.
Raise a formal query through the support email listed on the Contact page. Include your registered email address, the relevant clause or action and any supporting transaction details. We will acknowledge your query and provide a written response referencing the applicable policy.
Access depends on local law and is available only in eligible regions where the platform is permitted to operate. We recommend checking current access conditions through the platform's regional availability notice shown during the login flow if your access is restricted.