This Privacy Policy sets out exactly what data we collect when you use okadagame, why we collect it, and the choices available to you — including how to review, correct or raise questions about your account records. Access to our platform depends on local law and is available only where permitted in eligible regions.
Account data transparency
GrabPay, Coins. ph, PESONet transaction records
Clear contact routes for data requests
Session and wallet record access
POLICY SCOPE EXPLAINED
What This Policy Covers at okadagame
When you open an account with us, we collect the information needed to operate it: your registration details, login activity, transaction records linked to payment methods such as GrabPay, Coins. ph and PESONet, and the session data generated each time you access the platform. We use this information to verify your identity, process account transactions, respond to support requests and meet the obligations set by the applicable legal framework in the region where access is permitted. We do not sell your personal data to third parties for their own marketing purposes. Where we share data with service partners — for example, payment processors handling your GrabPay or PESONet transactions — those partners are bound by data-handling obligations consistent with this policy. The data we hold about your account is kept only for as long as it is needed to fulfil the purpose it was collected for, or as required by applicable law. You can find the current state of your transaction and session records in your account dashboard after login. If you have questions about any data we hold, the contact routes listed further down this page are the right place to start.
GrabPay
Transaction records for GrabPay deposits and withdrawals are held in your account wallet history. These records are retained as required by the applicable legal and operational framework.
Coins. ph
Coins. ph payment data is processed through our payment partner and is referenced in your account transaction log. We do not store full wallet credentials on our platform.
PESONet
PESONet bank transfer records appear in your account history. Retention periods follow the legal requirements of the jurisdiction governing your account access.
INSIDE AND OUTSIDE
Where This Policy Applies and Where It Does Not
Our Privacy Policy applies to data collected directly through the okadagame platform — your account, your session activity and the payment routes you use. It does not extend to third-party services you reach through links on our site, and it does not govern data held independently by payment processors such as GrabPay, Coins. ph or PESONet under their own terms. Understanding the boundary helps you know where to direct a data question.
Account Access Data
Login activity, device type and session timestamps recorded when you access your okadagame account fall fully within the scope of this policy. You can request a summary of this data through our support channel.
Transaction Records
Deposit and withdrawal entries linked to GrabPay, Coins. ph or PESONet are recorded in your account wallet. We cover the data on our side; the payment provider holds records on theirs under their own policy.
Platform Content
Game session data — such as rounds played and account balance changes — is captured within our platform and is part of your account record. Game content is supplied by studios including Pragmatic Play and PG Soft; their own data practices are separate from ours.
Third-Party Services
Any site, service or link you follow outside okadagame operates under its own privacy terms. We do not control, and are not responsible for, data practices on external sites regardless of how you arrived there.
YOUR ACCOUNT CHOICES
Practical Actions You Can Take Under This Policy
You have concrete options when it comes to the personal data we hold. Reviewing your account records is the first step — log in and open your account dashboard to see your session history, wallet transactions and the details registered to your profile. If any information is incorrect, you can submit a correction request through our support channel and we will act on it within a reasonable period. Where you want to know specifically what data categories we hold for your account, a written request to our contact address listed in the support section below will get you a clear response. If you decide to close your account, we will explain the retention period that applies to your records under the relevant legal framework before we proceed.
Review Your Records
Open your account dashboard after login to see session history, wallet transactions and your registered profile details. No support request is needed to access this view.
Correct Account Details
If a name, contact detail or other account field is wrong, reach our support team with the correction. We will verify and update the record, and confirm the change once it is done.
Ask What We Hold
Send a written data inquiry to the address in the support section. We will describe the categories of data tied to your account and the reason each category is retained.
Request Account Closure
Before we action a closure, we will walk you through the data retention period that applies. Records required by law are held for the mandated period; the rest is removed on the schedule we confirm to you.
REACH OUR TEAM
Contact Routes for Privacy Questions
Privacy questions deserve a direct answer, not a form letter. If you need to raise a data concern, request a record summary or ask how a specific piece of information is used, the three routes below connect you to the right part of our team. Availability depends on the region and is subject to local law where access is permitted.
Email Support
Send your data question or correction request to our support email. Include your registered account reference so we can locate your records without delay. We respond to privacy-related requests in writing.
Live Chat
Open the chat widget from your account dashboard for questions about your session records, wallet history or registered details. Live chat is the fastest route for straightforward account data questions.
Account Help Centre
The Help Centre inside your account lists step-by-step paths for common data requests — including how to download a transaction summary covering GrabPay, Coins. ph and PESONet activity.
HOW WE PROTECT DATA
Data Handling, Cookies and Account Security
We apply access controls to your account records so that only authorised processes and personnel interact with them. Cookies on the platform are used to maintain your session state and to recognise your device between logins — not to build advertising profiles for external parties. You can adjust cookie preferences through your browser settings at any time, though some session functions depend on them. Data retention follows the schedule required by the legal framework applicable to your account region; when that period ends, records are removed from active systems. If you believe your account data has been accessed without your authorisation, contact our support team immediately through live chat or email so we can investigate and, where necessary, suspend access while the review is underway.
Cookie Use
Cookies maintain your login session and device recognition between visits. They are not used to share your activity with advertising networks. Browser-level cookie controls give you the option to limit or clear them at any time.
Data Retention
We keep account and transaction records for the period required by the legal framework in the region where your access is governed. Once that period passes, records are removed from active systems on a scheduled basis.
Account Security
Access to your account data is restricted to the processes needed to operate your account. If you suspect unauthorised access, report it through live chat immediately so we can act before further access occurs.
Requesting Changes
Corrections to registered details and data inquiry responses are handled through our support team. Written requests receive a written response. The current state of your account records is always visible in your dashboard after login.
POLICY QUESTIONS ANSWERED
Common Questions About Your Privacy at okadagame
The questions below cover what we hear most often about how we handle account data, your rights under this policy and how to reach us when something needs to change. If your question is not here, the support routes in the section above are the right next step.
What personal data does okadagame collect when I open an account?
We collect the registration details you provide, your login and session activity, and transaction records linked to the payment methods you use — including GrabPay, Coins. ph and PESONet. This data is used to operate your account and meet our legal obligations in the regions where access is permitted.
Can I see the data okadagame holds on my account?
Yes. Log in and open your account dashboard to view session history, wallet transactions and your registered profile details. For a broader data summary covering all categories we hold, send a written request to our support team and we will respond with a clear breakdown.
How do I correct wrong information on my account?
Reach our support team through live chat or email with the details that need changing. Include your account reference so we can locate the record quickly. We will verify the correction and confirm it in writing once the update is made.
Does okadagame share my data with third parties?
We share data only with the service partners needed to operate your account — for example, payment processors handling your GrabPay or PESONet transactions. Those partners are bound by data-handling obligations. We do not sell your data to third parties for their own marketing purposes.
How long does okadagame keep my account and transaction records?
Retention periods follow the legal requirements of the framework governing your account region. Transaction records and session data are kept for the mandated period and then removed from active systems. The current state of your records is visible in your account dashboard after login.
What should I do if I think my account data has been accessed without my permission?
Contact our support team immediately through live chat. Report what you noticed — unusual session entries, account changes or unrecognised activity. We will investigate and, where necessary, restrict access to your account while the review is underway to prevent further exposure.
App / Sports